At Jeffrey Smokehouse, every slab of meat is prepared low and slow, smoked to perfection over hours, and delivered fresh to your doorstep. As all items are perishable and handcrafted in small batches, we do not accept returns. However, we’re committed to making things right if something goes wrong.
Order Cancellations
Because our meats are smoked for 10–12 hours, preparations begin well in advance. All cancellations are subject to approval, and the following cancellation fees apply:
| Time Before Delivery | Cancellation Fee |
|---|---|
| > 24 hours | 5% of order amount |
| < 24 hours | 50% of order amount |
| < 4 hours | 70% of order amount |
| < 1 hour | 90% of order amount |
To cancel, please WhatsApp us or email hello@jeffreysmokehouse as soon as possible.
Missing Items, Refunds & Claims
We take accuracy seriously, but in rare cases where something goes wrong:
- If an item is missing or incorrect, we’ll refund or replace the affected item
- Claims must be made on the day of delivery
- You must provide clear photos of all items received
- No refunds will be processed without photo evidence
Important:
- All products are described accurately in taste, weight, serving size, and ingredients
- No refunds will be issued for mistaken orders due to customer oversight
- Claims are reviewed case-by-case, and processed promptly once verified
Re-Deliveries & Failed Deliveries
If no one is available to receive the order during your selected time slot:
- Re-delivery can be arranged at $25
- If redelivery is refused, there will be no refund, due to perishability
Please refer to our Delivery Information for more details.
Refund Method & Store Credits
- All refunds are issued as store credits, valid for 2 weeks
- Store credits cannot be used for delivery fees
- Bank refunds (minus 3.5% card processing fee) may be arranged depending on circumstance
Delivery Delays & Compensation
If your order is delivered over 1 hour later than your selected slot, and the cause is deemed unacceptable by our team:
- A full refund in store credits will be issued
- This excludes delays caused by bad weather or traffic, for which a 60-minute grace period applies
Example:
If you select 6–7 PM and your food arrives at 7:45 PM due to heavy rain, this falls within the grace period and is not eligible for compensation.
Our Commitment
We work hard to ensure every order is on time, complete, and mouth-wateringly good. Thank you for your understanding and support as we continue to bring Singapore’s most authentic Texas-style BBQ to your doorstep.